Privacy Policy

At Starlight Studios, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services or accessing our website, you consent to the practices described in this policy. This policy is effective as of January 1, 2025.

Information We Collect

We collect several types of information to provide and improve our services. The information we collect depends on how you interact with us. This may include:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when contacting us, requesting a quote, subscribing to our newsletter, or engaging in a business transaction.
• Payment Information: If you engage in a transaction with us, we collect payment information such as credit card details or bank account information. This information is securely processed by our payment processors, and we do not store your full payment details on our servers.
• Project Information: When you hire us for video production services, we collect information related to your project, such as project scope, objectives, scripts, storyboards, and any other materials you provide to us.
• Website Usage Data: We automatically collect certain information about your visit to our website, including your IP address, browser type, operating system, referring website, pages visited, and the dates/times of your visit. This data is collected using cookies and similar technologies.
• Communications: We retain records of your communications with us, including emails, phone calls, and chat logs, to improve our customer service and address any inquiries or concerns.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: We use your personal and project information to deliver our video production services, communicate with you about your project, and fulfill our contractual obligations.
• Improving Our Services: We analyze website usage data and customer feedback to improve our website, services, and customer experience.
• Marketing and Communications: With your consent, we may use your contact information to send you newsletters, promotional offers, and updates about our services. You can opt out of receiving these communications at any time.
• Customer Support: We use your communications data to provide customer support, address your inquiries, and resolve any issues you may encounter.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes, such as responding to subpoenas or court orders.
• Business Operations: We use your information for internal business operations, such as accounting, auditing, data analysis, and research.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities in our systems.
• Employee Training: We provide regular training to our employees on data security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
• Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at info@starlightstudios.com. We will respond to your request within a reasonable timeframe.

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority.

Cookies Policy

Our website uses cookies to enhance your browsing experience. For more information about our use of cookies, please see our Cookies Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on our website and indicate the effective date of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: info@starlightstudios.com

Phone: (555) 123-4567

Address: 123 Main Street, Anytown, USA